SurveyMonkey vs. Jotform

SurveyMonkey vs. Jotform

The main difference between SurveyMonkey and Jotform lies in their customer support services. SurveyMonkey makes itself accessible to its premium users through email and phone support. Jotform steps up the game by offering email, phone, and live chat support.

Read on to learn more differences.

Comparing SurveyMonkey vs. Jotform

 User-Friendly InterfaceTemplatesIntegrationsCustomer Support
SurveyMonkeyYesOnline survey pre-designed formats.Klaviyo, Keap Max Classic, Pardot, Slack, Google Docs, Zapier, Microsoft Power Automate, and more.Online resources and email/phone support for premium users.
JotformYesCustomizable online form templates.Zapier, Salesforce, Square, Asana, Dropbox, and more.Online resources, email/phone support, and live chat

Responsive Design

SurveyMonkey is committed to providing a user-friendly interface that adapts smoothly to any device, whether a computer, tablet, or smartphone.

Just like SurveyMonkey, Jotform also sports a highly responsive design. No matter your device, Jotform makes your forms look slick and user-friendly, boosting engagement and responses.

Both platforms clearly understand the importance of responsive design in today’s digital landscape, making this a close contest.

Conditional Logic

In the SurveyMonkey vs. Jotform comparison, both excel in providing conditional logic. This feature, also known as “if/then logic,” tailors following questions based on prior responses on a form. 

SurveyMonkey offers a powerful and adaptable approach to conditional logic. It allows you to tailor the survey path according to the participant’s previous responses. SurveyMonkey provides a customized user experience, yielding more precise data for your analysis.

However, creating more complex logic paths can be a challenge as it requires understanding the platform’s advanced features. 

Jotform shines with its user-friendly interface. Even if you’re not tech-savvy, you’ll find it easy to create personalized pathways. Though not as customizable as SurveyMonkey, its simplicity is ideal if you prefer ease of use over complexity.


When comparing Jotform vs. SurveyMonkey, it’s crucial to consider how effectively they integrate with other software solutions.

SurveyMonkey offers an impressive range of integrations, including top market leaders like Mailchimp and Salesforce. They ensure a steady data flow between your survey tool and CRM or email marketing software.

Jotform also boasts broad compatibility, offering extensive integration options with platforms like Dropbox and Google Drive. This feature allows your data to auto-sync, facilitating a smoother workflow especially when managing many forms and entries.

Real-Time Notifications

As an alternative to Jotform, SurveyMonkey allows you to receive real-time email notifications once a respondent has completed your survey. It ensures swift interaction with your audience so you can promptly distribute rewards or provide quick responses. You can tailor your notifications to include survey details, respondent information, and even responses.

With Jotform, you can enjoy the benefit of instant notifications not just through email but also through apps like Slack. This feature lets you get prompt updates on your chosen platform for rapid responses and seamless team collaboration. These versatile real-time notifications set Jotform apart in our SurveyMonkey vs. Jotform comparison.

SurveyMonkey vs. Jotform

Spam Protection

As a Jotform alternative, SurveyMonkey provides excellent security for your forms. It includes features like reCAPTCHA tests, blocking specific IP addresses, and email checks. Plus, they keep up-to-date with the latest spam threats to ensure your forms are secure.

Jotform safeguards your data using a distinct Form Encryption feature. In addition, it’s equipped with an intelligent CAPTCHA system and an email verification feature. Jotform also allows blocking specific IP addresses, helping curb repeated unwanted form submissions.

Reporting and Analytics

SurveyMonkey promptly delivers detailed reports, including trend information, ready-to-use materials, and text analysis. With its advanced functions, you can easily cross-check your findings.

Jotform, however, leans more towards creating visually appealing reports. It uses features such as visual report builders, allowing you to easily represent data in bar charts or spreadsheets. Plus, thanks to the Google Sheets integration, managing data is made even more straightforward.

Workflow Automation

It’s time to examine the workflow automation features of SurveyMonkey vs. Jotform. This handy capability helps you cut down on manual tasks and save precious time.

With SurveyMonkey, you can enjoy seamless workflow automation by setting up triggers based on respondent’s answers. It could be follow-up emails or redirecting to specific web pages. 

On the other hand, Jotform takes this feature up a notch. Not only can you automate based on responses, but you can also integrate your forms with many other services. It means tasks like sending data to Google Sheets or sharing responses on Slack are effortless and automatic.

Customer Support

SurveyMonkey provides various resources in their Help Center, such as articles, videos, and tutorials. They offer email and phone support for premium users, but they miss out on live chat support.

Besides its well-rounded Help Center, Jotform also offer a wide range of assistance through email, phone, and live chat. Their responsive support team is available 24/7 to promptly address your queries and issues.

SurveyMonkey vs. Jotform

Fill: The Best Alternative To SurveyMonkey

If you’re looking for alternatives to online form builders, consider Fill: an impressive digital solution with a strong competitor.

With Fill, you can choose from a wide range of expertly designed templates that match your brand’s style effortlessly. Alternatively, you can unleash your creativity and create your template from scratch. Either way, Fill’s potent customization capabilities ensure your branding remains consistent.

Engaging with your customers is now simple with Fill. It allows clients to easily share requests, complaints, and feedback via digital forms. The best part? Setting this up takes less than 10 minutes.

Fill also provides the benefit of reusability. It means you can send online forms to as many respondents as you need, without creating a new one each time. In addition, Fill seamlessly integrates with various tools such as Zapier, Gmail, Google Drive, and Google Workspace.

Try out all these fantastic features by signing up for an account.

Andria Pacina

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