ShareFile vs. Dropbox

ShareFile vs. Dropbox

The main difference between ShareFile and Dropbox lies in their file-sharing and storage approach. While both are cloud-based services, ShareFile focuses on business-related data storage. In contrast, Dropbox caters to both personal and professional data storage needs.

Keep reading for a detailed comparison of ShareFile vs Dropbox.

Comparing ShareFile and Dropbox


Platforms Supported

Cloud Storage


Custom Branding









Google Workspace, HubSpot, Slack, Zapier, Zoho, DropBox, Salesforce, Mailchimp, and more.


Starts at $10 per month








Google Workspace, Adobe, Microsoft Office, Slack, Salesforce, and more.


Free/Starts at $9.99 per month

User Interface and Ease of Use

Let’s kick off by examining the user interfaces and simplicity of use in ShareFile vs Dropbox to understand their unique features better.

ShareFile is recognized for its easy-to-navigate user interface (UI). Its design is user-friendly, facilitating simple uploading, sharing, and managing of files. An add-on integrates into the standard Outlook email platform, enabling secure emailing of large files. ShareFile also offers detailed settings allowing users to control how others use it, thereby building client trust.

Dropbox is also lauded for its intuitive interface that allows easy storage and access to files, documents, and photos from any device. Its desktop app enhances usability by enabling direct interaction with stored files from the computer. Dropbox is also appreciated for its reliability and security.

ShareFile vs. Dropbox

Customer Support

ShareFile customers can reach out to the ShareFile support team through various mediums. They offer live chat support and also have a dedicated support page where you can open or view cases. For technical issues, customers can call their support line. In addition to this, they provide resources like a Help Center, Resource Center, Blog, Events & Webinars, and Customer Stories to assist users.

Meanwhile, alternative to ShareFile, Dropbox users can get assistance from the Dropbox Help Center or submit a technical help request. For premium users, Dropbox offers 24/7 support via phone, email, or chat. For business-related inquiries, including technical support and billing help, users can contact Sales by phone as well.

Mobile Access

ShareFile offers an Android app titled ‘Citrix Files’, which serves as a file manager offering secure data sharing and storage with customizable usage and settings. Users can view and share documents via this mobile app. Administrators also have the ability to manage user devices through the user profile page. The app provides detailed settings that allow control over how others use the information.

Dropbox also provides mobile access via its app for Android and iOS devices. Users can manage and share files directly from the app. An offline feature is also available for accessing selected files without an internet connection.

Data Sovereignty

ShareFile allows IT teams to store data within their own data centers to meet unique data sovereignty and compliance requirements. All file transfers through the ShareFile service are encrypted using 256-bit SSL (Secure Sockets Layer), ensuring a high level of data security.

Dropbox stores all online files in secure storage servers located in data centers across the United States. Additionally, Dropbox has made efforts to meet regional data sovereignty requirements. For instance, it now hosts Australian and New Zealand data locally, aligning with client security needs. Dropbox also complies with the General Data Protection Regulation (GDPR), ensuring control and clarity over how user data is handled.

Customization and Branding

ShareFile offers extensive customization and branding options. Users can customize ShareFile to match their brand by using their brand logo and colors. It also encourages customers and partners to apply custom branding to Citrix client apps, reflecting a commitment to personalization and corporate identity.

Dropbox also allows users to add their company name, logo, and background image to files via its branded sharing feature. Administrators can also add custom branding to shared links and watermarks to files. Users can even customize the signing flow with their own branding, colors, and logo with Dropbox Sign’s premium branding feature. 

ShareFile vs. Dropbox tracking

Audit Trails and Reporting Scalability

To wrap up our comparison of ShareFile vs Dropbox, we will delve into audit trails and reporting scalability.

ShareFile supports audit trails and reporting scalability. It records file access and account activity, providing customers with the necessary data for monitoring. The platform’s reporting section logs all the audit trails, access permissions, data transfers, and messaging. Users also have access to pre-built and custom reports to monitor user activity and storage.

Just like ShareFile, Dropbox tracks and records every action taken, such as file uploads and modifications, in a comprehensive audit trail. Dropbox’s audit logs and activity logs help users understand their processing activities to support record keeping.

Fill: A Better Substitute to ShareFile

While seeking alternatives to ShareFile, consider Fill, an acclaimed eSignature platform. Although it’s not primarily a cloud storage platform, Fill stands out as an impressive alternative thanks to its comprehensive features.

Unlike traditional cloud storage services, Fill specializes in creating, managing, and eSigning documents from anywhere, on any device. Fill is highly regarded for its convenience and efficiency.

One of Fill’s standout features is its real-time notifications. You’ll always be in the loop, receiving updates when a recipient annotates, signs, or completes a form. This ensures seamless communication and swift action when needed.

Furthermore, Fill provides exceptional security for your sensitive documents. With its 256-bit security, it offers HIPAA-compliant, military-grade encryption. This means you can trust that your important contracts and documents are stored securely.

Don’t just store. Create, manage, and sign your documents securely with Fill. Book a demo today

Amara Chiaha

Amara is a copywriter at Amplify Ventures who uses her experience with UX writing to provide relevant content structure for clients exploring HIPAA compliant document management solutions.

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